At KOVA Vancouver, your satisfaction comes first.

We take pride in the quality and craftsmanship behind every product we offer, and we want you to feel confident with your purchase. That’s why we provide a 30-day money-back guarantee — so you can shop with peace of mind, knowing your order is backed by our commitment to everyday performance and refined design.

Orders are processed promptly and prepared for dispatch within 1–3 business days. Delivery times vary by location across Canada and demand levels, but most customers receive their order within 7–15 business days after shipment.

We work closely with our logistics partners to ensure every package is handled with care and tracked along the way. Once your order leaves our facility, you’ll receive a confirmation email with tracking details so you can follow its progress from dispatch to doorstep.

Have further questions? Contact us

We offer complimentary shipping on all orders across Canada. Whether you’re in a major city or a remote community, your order will be carefully prepared and shipped with tracking so you can follow its progress from dispatch to delivery.

Every KOVA Vancouver order is carefully prepared and quality-checked before dispatch through our international fulfillment network. Orders are processed within 1–3 business days and then handed to our trusted logistics partners for delivery across Canada.

Once your package ships, you’ll receive a confirmation email with tracking details so you can follow its journey to your door. While transit times can vary depending on demand and location, our team monitors shipments closely and is always available to assist if you have questions along the way.

Have further questions? Contact us

We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.

In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.